Due to a server replacement with a third party company, Church Online Platform experienced a data capture outage March 1st at 3:20am CST until March 3rd at 1:30am CST. For services ran within this window, there is loss of data, which will impact Analytics.
Our team has addressed the root cause as well as added additional monitoring in place to prevent an issue of this scale occurring in the future.
We know data is a big piece for online ministry & an issue like this can have a significant impact. Please reach out to Support if you have any additional questions.